JOB SUMMARY
This position maintains a caseload of participants within the Housing Choice Voucher (HCV)
program (or special program as assigned) and is responsible for conducting annual
examinations and processing annual certifications of the participants for continued
participation in the program. The process entails scheduling appointments, conducting
interviews (via phone and in person), preparing re-examinations and “tenant moving”
documents, preparing landlord packets for renewal forms, reviewing participant income and
processing within the housing software system.
Requirements
High School diploma or equivalent, and one (1) year of related experience working in a high-
volume service environment with some experience in direct customer contact. Experience
working in a housing authority helpful; or equivalent training, education, and/or experience.
Skill & Experience
Knowledge, Skills and Abilities:
- Skills in customer service, interviewing, and the ability to connect with diverse personalities and backgrounds.
- Skills in the use of personal computers and various software including Microsoft Office (Word, Excel, Outlook).
- Skills in data entry.
- Ability to multi-task
- Skills in basic mathematics which would usually be obtained through a high school education or equivalent.
- Ability to operate various office equipment including fax machine, copier, and phone system.
- Ability to communicate effectively through verbal and in written means in e-mails, letters, reports, memos, and personal meetings. Bi-lingual (English/Spanish) communication skills helpful.