JOB SUMMARY
This position is responsible for performing clerical support work by maintaining the Assisted
Housing waitlist, determining eligibility, and providing participants with the tools necessary to
locate and secure suitable housing in accordance with requirements and standards
determined by the U.S. Department of Housing and Urban Development (HUD) and BCHA.
Requirements
Associate’s Degree, and one (1) year of related experience working in customer service or
government services function. Experience in a housing authority helpful; or equivalent
training, education, and/or experience.
Skill & Experience
Knowledge, Skills and Abilities:
- Skills in customer service, interviewing, and the ability to connect with diverse personalities and backgrounds.
- Skills in the use of personal computers and various software including Microsoft Office (Word, Excel, Outlook).
- Skills in data entry.
- Skills in basic mathematics which would usually be obtained through a high school education or equivalent.
- Ability to be patient and flexible with people who may have trouble communicating or understanding.
- Ability to operate various office equipment including computer, fax machine, copier, scanner, and phone system.
- Ability to communicate effectively through verbal and in written means in e-mails, letters, reports, memos, and personal meetings.
- Ability to multi-task.