JOB SUMMARY
This position is responsible for performing routine administrative and diversified clerical and
data entry work in support of the various activities of the Assisted Housing Division and/or
Inspections Department, including answering calls and/or questions from landlords and the
participants and providing answers. The Program Assistant is also responsible for assisting
with processing Interim changes, issuing voucher/moving packets, and rent increases.
Requirements
High School diploma or equivalent, and one (1) year of related experience working in a high-volume service environment with some experience in direct customer contact; or equivalent
training, education, and/or experience.
Skill & Experience
Knowledge, Skills and Abilities:
- Skills in customer service and the ability to connect with diverse personalities and backgrounds.
- Skills in data entry.
- Skills in basic mathematics which would usually be obtained through a high school education or equivalent.
- Skills in bi-lingual communication preferred.
- Skills in the use of personal computers and various software including Microsoft Office (Word, Excel, Outlook).
- Ability to operate various office equipment including fax machine, copier, and phone system.
- Ability to communicate effectively through verbal and in written means in e-mails, letters, reports, memos, and personal meetings.